29 Jan 3 ways to allow customers to be your promoters
Marketing is an important component in every business. When you have a good marketing strategy, the chances of achieving success in the industry is higher. As a matter of fact, many entrepreneurs are willing to invest heavily in marketing in order to gain more sales and to capture more market share in the industry.
Lucky for you, there is another way on how you can engage in marketing your brand without spending too much budget. The best way to do it is to invest in satisfying your customers in order to make them your own advocates. Nothing is more cost-effective than “word of mouth marketing.” Let your clients and customers talk about how happy they are with your products and services.
Therefore, follow these strategies to get your customers to talk about you positively:
- Give a good impression.
While first impressions do not really last, it still counts.
Their first encounter or experience with the business will have a great impact on how they engage with your products and services. When you start off on the right foot with them, the likelihood that they will make a purchase from you will increase.
One of the things that you can do to implement this strategy is to focus on your company’s web design. Make sure that your site is not only visually appealing to site visitors but also responsive under different platforms. Most of the consumers these days are using their mobile phones to access online stores or shops. Your goal here is to ensure that your site looks good on both desktop and mobile. Not sure how to do it? You can always get a web designer that does professional web design in Singapore to ensure your site is mobile responsive.
- Take Care of Your Customers Even After A Sales Is Made
This is the point where a good email-marketing program will work best for your company. Take note that your top priority must always be to increase customer satisfaction. Guide your customers after they have purchased your products. Send an email on a regular basis just to inform them that you are always there to help them.
Avoid spamming your customers and ensure that the information that you provide to them will be beneficial to them.
- Use Social Media
In this day and age, almost everyone is on social media. You can see a lot of people posting status updates on Facebook, tweets on Twitter and photos on Instagram. What you need to do is to make your company’s brand visible on the different social networking sites. Try buying ads from these platforms if your budget allows you to do it. When posting content on these sites, make sure that you use only relevant information. Most importantly, it is necessary that you have a screening process before photos, videos or links are posted on the site.
Not sure how to do it? You can always look for companies that are specialized in this field. Get a social media marketing agency to do this for you!